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Omnisend

Ecommerce Email Marketing Automation

Omnisend is a smart email marketing platform designed for ecommerce brands. It helps businesses drive revenue through automated email campaigns, SMS messaging, and seamless integrations with online stores. Companies use it to personalise customer experiences, recover abandoned carts, and boost sales with minimal effort. Ideal for small to medium-sized ecommerce operations seeking to optimise marketing without a large team, it combines ease of use with powerful automation to deliver measurable results and higher customer engagement.

3.4
(23 ratings)

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AI-powered insights to help you make an informed decision

Pros & Cons

Pros

  • Intuitive interface reduces setup time for non-technical users
  • Powerful automation drives revenue with minimal ongoing effort
  • Strong ecommerce focus recovers lost sales effectively
  • Comprehensive analytics help optimise campaigns for better ROI

Cons

  • Pricing scales quickly with growing contact lists
  • Limited design templates may require custom work for branding
  • SMS features incur additional per-message costs

Key Features

  • Automation workflows that trigger emails and SMS based on customer behaviour to boost conversions
  • Omnichannel campaigns combining email, SMS, and push notifications for unified messaging
  • Seamless ecommerce integrations with platforms like Shopify and WooCommerce for real-time data sync
  • Abandoned cart recovery features that recover up to 20% of lost sales automatically
  • Advanced segmentation to target audiences with personalised content for higher engagement
  • Analytics dashboard providing insights into campaign performance and revenue impact
  • Drag-and-drop editor for creating professional emails without coding skills

Who Is It Best For?

Omnisend is ideal for ecommerce businesses and online retailers looking to enhance customer communication and sales. It suits small to medium-sized enterprises that need automated marketing tools to handle high-volume campaigns without dedicated marketing staff. The platform excels in addressing customer retention challenges by enabling personalised outreach via email and SMS, ultimately increasing repeat purchases and loyalty. However, large enterprises with complex CRM needs might require more customisable solutions, whilst very small shops could find basic free tools sufficient for simple newsletters.

Pricing Model

Omnisend provides a free plan for up to 250 contacts with basic features, ideal for startups testing the waters. Paid tiers start from £12-20/month for the Standard plan, scaling to £50+/month for Pro with advanced automation. Enterprise pricing is customised for larger audiences, including priority support and bespoke integrations. Billing is flexible with monthly or annual options, often featuring discounts for yearly commitments.

Integrations & Support

Omnisend integrates with over 200 apps, focusing on ecommerce platforms like Shopify, BigCommerce, and WooCommerce for effortless data synchronisation. It also connects to CRM tools such as HubSpot and analytics services like Google Analytics, enabling comprehensive tracking. For advanced users, API access and Zapier compatibility support custom workflows, making it easy to embed into broader marketing ecosystems without technical hurdles.

In-Depth Review & Brand Story

Everything you need to know about this tool

Omnisend stands out as a leading email marketing platform tailored for ecommerce businesses seeking to drive revenue with smarter, automated strategies. This tool empowers online retailers to personalise customer interactions through email, SMS, and integrated channels, turning one-time visitors into loyal buyers. UK-based companies, in particular, benefit from its seamless compatibility with popular platforms, helping to optimise marketing efforts whilst minimising manual work.

What is Omnisend?

Omnisend is an all-in-one marketing automation platform designed specifically for ecommerce brands. It simplifies the process of creating, sending, and analysing multichannel campaigns, allowing businesses to engage customers at key moments like cart abandonment or post-purchase follow-ups. By leveraging data from online stores, Omnisend ensures messages are timely and relevant, fostering stronger relationships and higher conversion rates.

Founded with a focus on ecommerce challenges, Omnisend has grown into a trusted solution for thousands of retailers worldwide. Its user-friendly design means even small teams without dedicated marketers can launch professional campaigns quickly. Businesses appreciate how it integrates effortlessly with existing tools, providing a unified view of customer journeys that informs smarter decision-making.

The platform’s emphasis on automation removes the guesswork from marketing, enabling consistent outreach that scales with business growth. Whether managing seasonal promotions or ongoing nurture sequences, Omnisend helps UK ecommerce operations stay competitive in a crowded digital marketplace.

Key Features

  • Automated Workflows: Set up triggered emails and SMS for events like sign-ups or birthdays to nurture leads automatically
  • Omnichannel Support: Combine email, SMS, and web push notifications for cohesive customer experiences across devices
  • Advanced Segmentation: Divide audiences based on behaviour, purchase history, or preferences for targeted messaging
  • Abandoned Cart Recovery: Automatically send reminders to recapture potential sales, often boosting revenue significantly
  • Drag-and-Drop Builder: Create visually appealing emails without coding, ensuring brand consistency
  • Performance Analytics: Track open rates, clicks, and revenue attribution to refine future campaigns
  • Pre-Built Templates: Access ready-to-use designs optimised for ecommerce promotions and newsletters
  • A/B Testing: Experiment with subject lines and content to identify what resonates most with subscribers

Benefits for Businesses

Businesses turn to Omnisend for its ability to deliver tangible ROI through targeted marketing that feels personal rather than intrusive. By automating repetitive tasks, teams save hours each week, allowing focus on strategic growth initiatives like product development or market expansion. UK retailers report up to 30% increases in repeat purchases after implementing its workflows, as personalised communication builds trust and loyalty.

Moreover, the platform’s scalability ensures it grows with the business, handling everything from small newsletters to large-scale Black Friday campaigns without performance dips. Cost savings come from its efficient use of data, reducing wasted ad spend on uninterested audiences. Overall, Omnisend transforms marketing from a cost centre into a revenue driver, helping ecommerce brands thrive in competitive online spaces.

For mid-sized UK businesses, the real value lies in its ease of adoption and quick wins—many users see positive results within the first campaign. This not only justifies the investment but also encourages broader adoption across departments, enhancing overall operational efficiency.

Use Cases and Applications

Omnisend shines in real-world scenarios where timely communication can make or break a sale. For instance, an online fashion retailer might use abandoned cart emails to remind shoppers of items left behind, incorporating product images and discounts to encourage completion. This approach has helped similar businesses recover 15-20% of lost revenue, demonstrating the platform’s direct impact on the bottom line.

In another application, subscription box companies leverage welcome series automations to onboard new customers, sharing tips and exclusive offers that increase retention rates. During peak seasons like holidays, Omnisend’s SMS capabilities enable flash sales alerts, reaching customers instantly when they’re most receptive. These use cases highlight how the tool adapts to diverse ecommerce needs, from B2C apparel to digital goods.

Even niche markets, such as UK-based wellness brands, find value in segmented campaigns that tailor content to user preferences, like vegan product recommendations. By analysing engagement data, businesses continuously refine their strategies, ensuring long-term customer satisfaction and sustainable growth.

Integration & Ecosystem

Omnisend fits seamlessly into broader business workflows thanks to its robust integration ecosystem. It connects directly with major ecommerce platforms like Shopify and Magento, pulling in real-time data on orders and inventory to power dynamic campaigns. This ensures marketing efforts are always aligned with current stock and customer activity, preventing outdated promotions.

For enhanced functionality, it supports third-party tools such as payment gateways and analytics services, creating a holistic view of the customer lifecycle. Businesses can use Zapier for custom connections to CRMs or inventory systems, making Omnisend a flexible hub in any tech stack. This interoperability reduces silos, allowing UK teams to leverage existing investments while amplifying their marketing potential.

Pricing and Plans

Omnisend’s pricing structure is designed to accommodate businesses at different stages, starting with a generous free tier that includes core automation for small contact lists. As needs grow, plans scale affordably from £12-20 per month, offering more advanced features like unlimited emails and detailed reporting. Higher tiers, around £50+ monthly, cater to larger operations with premium support and custom options.

Annual billing often provides discounts, making it economical for committed users, whilst enterprise plans are tailored for high-volume senders with dedicated resources. Free trials allow testing without upfront costs, ensuring the platform aligns with specific business goals before full commitment.

Exclusive Savings on Omnisend

UK businesses looking to maximise value on Omnisend subscriptions can explore exclusive perks and discounts through PerkLedger. Our platform aggregates verified deals from marketing software providers, helping companies reduce software costs by up to 20%. Additionally, PerkLedger’s Discovery Rewards programme allows members to earn cashback on eligible purchases, turning routine software investments into tangible savings opportunities. Access these benefits through our website, browser extension, or mobile app to stay updated on the latest Omnisend offers.

Getting Started with Omnisend

Beginning with Omnisend is straightforward, starting with a free account signup that takes mere minutes. Users then connect their ecommerce store, import contacts, and explore pre-built templates to launch their first campaign. The platform’s guided onboarding walks through setting up automations, ensuring even beginners achieve quick successes without steep learning curves.

To optimise results, businesses should focus on audience segmentation early and monitor analytics regularly. Omnisend’s support resources, including video tutorials, help refine strategies over time. Within weeks, most users report streamlined processes and measurable uplifts in engagement, making it a worthwhile addition to any ecommerce toolkit.

As teams become familiar, experimenting with A/B tests and multichannel approaches unlocks further potential. For UK retailers aiming for efficiency, Omnisend provides the foundation for scalable, data-driven marketing that evolves with the business.

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