citizenM

citizenM redefines business travel by offering affordable, tech-forward hotels that prioritise comfort and convenience for modern professionals. This innovative hotel chain helps UK businesses and global teams optimise travel expenses whilst ensuring a seamless stay in prime city locations. With a focus on conscious hospitality, citizenM combines sustainability with practical perks, making it a go-to choice for organisations seeking value without compromise.

What is citizenM?

citizenM is a forward-thinking hotel brand designed specifically for mobile citizens and business travellers who demand efficiency and quality on the go. Founded on the principle of creating unbusinesslike business hotels, it eliminates the hassles of traditional stays by providing compact yet powerful rooms equipped with everything needed for rest and productivity. From its origins in Europe, citizenM has expanded to over 36 locations worldwide, always placing hotels in the heart of bustling cities where business action happens.

The brand’s ethos centres on driving positive change, with a commitment to greener practices that benefit both the planet and guests. Businesses appreciate how citizenM tailors its offerings to fit various company sizes, from nimble startups to expansive enterprises. This adaptability ensures that travel managers can access competitive rates and streamlined processes, ultimately reducing administrative burdens and enhancing employee satisfaction during trips.

What sets citizenM apart is its unwavering consistency: no matter if travellers are in London’s Bankside or Amsterdam’s Schiphol, they receive the same high-standard service and amenities. This reliability fosters trust, allowing companies to book with confidence, knowing their teams will have a predictable, positive experience that supports their work objectives.

Key Features

• Super-powered rooms: Cosy spaces with XXL beds, power showers, and large TVs for ultimate rest
• Award-winning app: Enables self check-in, room control, and 24/7 ordering from anywhere
• 24-hour canteenM: Access to snacks, meals, and drinks round the clock for flexible schedules
• Corporate programmes: Exclusive discounts and custom codes set up in 24 hours for easy access
• Strategic locations: All hotels positioned near transport hubs and business districts for convenience
• Flexible policies: Free cancellation until 6PM on arrival day to accommodate changes
• Data tools: On-demand reporting for tracking reservations and expenses efficiently
• Sustainable design: Greener hotels with eco-friendly features that align with corporate values

Benefits for Businesses

For UK organisations, citizenM delivers tangible ROI through cost savings on travel budgets, often achieving rates lower than standard business hotels without sacrificing quality. The seamless booking process via dedicated channels minimises time spent on arrangements, allowing travel coordinators to focus on strategic planning rather than logistics. Employees, in turn, enjoy restful environments that promote better performance, with features like quiet rooms and quick access to essentials reducing jetlag and fatigue.

Beyond savings, citizenM supports corporate sustainability goals by prioritising eco-conscious operations, which resonates with modern businesses aiming to lower their carbon footprint. The brand’s global consistency ensures that international teams experience uniformity, fostering a sense of familiarity that boosts morale during extended trips. Overall, companies report improved travel efficiency and higher satisfaction scores, translating to a more productive workforce.

In an era where business travel is rebounding, citizenM’s model helps enterprises navigate rising costs intelligently. By offering tailored perks like dedicated contacts and real-time data, it empowers decision-makers to make informed choices that align with financial and operational priorities.

Use Cases and Applications

citizenM shines in scenarios where agile teams require quick, reliable accommodations near key meetings or events. For instance, a London-based tech startup might use the SME programme to book stays in Bankside for client pitches, benefiting from free cancellations if schedules shift. Similarly, creative agencies with international projects can leverage the app for effortless check-ins, ensuring smooth transitions between work and rest.

Global enterprises find value in the Corporate Pros programme for managing large-scale travel. A multinational firm could utilise on-demand reporting to analyse spending patterns across Seattle or Boston outposts, optimising budgets whilst providing teams with consistent comforts. In sales roles, where reps attend trade shows, citizenM’s 24/7 canteen supports late-night prep, enhancing productivity without the need for external dining.

For sustainability-focused organisations, citizenM’s greener initiatives align perfectly with ESG objectives. A UK consultancy might select it for team retreats in city centres, combining professional development with eco-friendly stays that reinforce brand values. These applications demonstrate how citizenM adapts to diverse business needs, from routine commutes to high-stakes conferences.

Integration & Ecosystem

citizenM fits seamlessly into broader business travel ecosystems by supporting integrations with popular expense management tools and corporate booking platforms. This allows finance teams to automate invoicing and reconciliation, reducing errors and speeding up reimbursements. The custom booking codes enable direct links to internal systems, ensuring compliant travel policies are enforced effortlessly.

For larger organisations, the dedicated channels provide API access for advanced workflows, integrating with CRM or HR software to track employee movements. This connectivity not only streamlines operations but also enhances visibility, helping managers monitor compliance and costs in real time across global deployments.

Pricing and Plans

citizenM’s pricing is structured around flexible corporate programmes that offer tailor-made rates starting from competitive levels, often 20-30% below market averages for qualifying businesses. The SME programme provides immediate access to exclusive discounts and perks like free setup, ideal for smaller teams without long-term commitments. Billing occurs per stay, with options for volume-based agreements that scale with usage.

For enterprises, custom plans include enhanced reporting and dedicated support, with pricing negotiated based on annual projections to ensure predictability. All tiers feature flexible terms such as free cancellations, making it easier to manage unpredictable travel demands without hidden fees.

Exclusive Savings on citizenM

UK businesses looking to maximise value on citizenM bookings can explore exclusive perks and discounts through PerkLedger. Our platform aggregates verified deals from business travel providers, helping companies reduce accommodation costs by up to 25%. Additionally, PerkLedger’s Discovery Rewards programme allows members to earn cashback on eligible purchases, turning routine travel investments into tangible savings opportunities. Access these benefits through our website, browser extension, or mobile app to stay updated on the latest citizenM offers and streamline your procurement process.

Getting Started with citizenM

To begin, businesses should visit the official site and select the appropriate programme, providing basic company details for a custom booking code within 24 hours. For SMEs, the process is straightforward, focusing on quick perks activation, whilst enterprises benefit from reaching out to dedicated contacts for tailored consultations. Once set up, teams can use the app to test bookings, ensuring alignment with travel policies.

Implementation involves integrating the code into existing systems and training staff on app features, which typically takes minimal effort due to the intuitive design. Travel managers should monitor initial reports to refine usage, leveraging citizenM’s support for any adjustments. This approach ensures a smooth rollout, with many organisations seeing benefits from the first booking onwards.